Shipping Policy
SHIPPING IS FREE FOR ALL PRODUCTS!
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@elevatechnova.com.
We have provided additional information below.
Coastal Cruisers:
Processing time: 1-3 business days.
Shipping time: 5-7 business days (lower 48 states only).
Dirwin:
Processing time: 1-3 business days.
Shipping time: 5-7 business days (lower 48 states only).
Drvetion:
Processing time: 1 business day.
Shipping time: 3-7 business days.
Ecotric:
Processing time: 1-2 business days.
Shipping time: 2-5 business days (lower 48 states only).
Eunorau:
Processing time: 1-3 business days.
Shipping time: 5-7 business days (lower 48 states) | 7-15 business days (Hawaii & Alaska).
Processing time: 1-3 business days.
Shipping time: 3-7 business days.
Note: Due to the implementation of Local Law 39, the recent e-bike regulations in New York City, we regret to inform you that we are temporarily not selling our products in the city
